Zappos lessons: Building a Customer-Focused Culture
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Showing posts with label management. Show all posts
Showing posts with label management. Show all posts
Sunday, October 18, 2009
The Netflix Playbook - Fortune Brainstorm Tech
The Netflix Playbook - Fortune Brainstorm Tech: "The Netflix Playbook
Posted by Michael V. Copeland, Senior Writer
August 26, 2009 7:27 AM
Finally, a Powerpoint presentation worth reading
CEO Hastings' 'deck' has become a how-to guide for entrepreneurs. Image: Netflix
Hastings' 'deck' is a how-to guide for startups. Image: Netflix
It isn’t often that I get convinced to read through a slide deck 128 images long. But after the fourth startup CEO, in this case Jonathan Sposato, CEO of online photo-editing service Picnik brought it to my attention; I sat down to give “Reference Guide on our Freedom & Responsibility Culture” a gander.
The slide deck, which can be found here, contains the distilled thinking of Netflix (NFLX) CEO Reed Hastings about how to run a company.
The presentation offers interesting insights about how he runs Netflix, which by any measure is hitting it out of the park. So I am going to do something that is even more unusual for me, and recommend highly that you read this 128-image-slide deck too.
(Full disclosure here: I am a Netflix member, have been forever it seems, and count the delivery of my DVDs as one of the few pleasurable interactions I have with the U.S. Postal Service. And Netflix Instant? Don’t get me started on how my consumption of Japanese animation and survival shows has skyrocketed)."
Posted by Michael V. Copeland, Senior Writer
August 26, 2009 7:27 AM
Finally, a Powerpoint presentation worth reading
CEO Hastings' 'deck' has become a how-to guide for entrepreneurs. Image: Netflix
Hastings' 'deck' is a how-to guide for startups. Image: Netflix
It isn’t often that I get convinced to read through a slide deck 128 images long. But after the fourth startup CEO, in this case Jonathan Sposato, CEO of online photo-editing service Picnik brought it to my attention; I sat down to give “Reference Guide on our Freedom & Responsibility Culture” a gander.
The slide deck, which can be found here, contains the distilled thinking of Netflix (NFLX) CEO Reed Hastings about how to run a company.
The presentation offers interesting insights about how he runs Netflix, which by any measure is hitting it out of the park. So I am going to do something that is even more unusual for me, and recommend highly that you read this 128-image-slide deck too.
(Full disclosure here: I am a Netflix member, have been forever it seems, and count the delivery of my DVDs as one of the few pleasurable interactions I have with the U.S. Postal Service. And Netflix Instant? Don’t get me started on how my consumption of Japanese animation and survival shows has skyrocketed)."
Culture
View more presentations from Reed Hastings.
Academy Leadership : Begin building your dream team.
Academy Leadership: "SUCCESSFUL TEAMS share two qualities: they are smart, and healthy. They show that they are smart by developing intelligent strategies, marketing plans, product features, and financial models that lead to competitive advantage over rivals. They show that they are healthy by eliminating politics and confusion, which leads to higher morale, lower turnover, and higher productivity.
I find that many leaders spend most of their time and energy making their organizations smarter, not making them healthier. This is regrettable, considering three benefits of health.
First, healthy organizations have a way of making themselves smarter. Even if their ideas are temporarily inferior to those of competitors, they recognize their deficiencies and change plans before it is too late. Other companies squander intellectual advantages because of infighting, lack of clarity, and other health problems.
Second, healthy companies are far less susceptible to ordinary problems. During difficult times, employees will remain committed to a healthy organization and stay longer, ultimately working to reestablish competitive advantage.
Third, no one but the leader can make the organization healthy. While executives often delegate responsibility for strategy, technology, marketing, or finance, they can't assign responsibility for cultural well-being. Hence, leaders should focus more on making their organizations healthy. And yet strategy, product innovation, and marketing typically receive far more attention.
Why? Because health is hard to measure—even harder to achieve. It feels soft to executives who prefer more quantitative methods of steering their companies. It also entails longer lead time to implementation than does a technology or marketing strategy. And health is often neglected because it involves facing realities of human behavior that even the most committed executive is tempted to avoid. It requires levels of discipline and courage that only a truly extraordinary executive is willing to embrace.
MORE here
I find that many leaders spend most of their time and energy making their organizations smarter, not making them healthier. This is regrettable, considering three benefits of health.
First, healthy organizations have a way of making themselves smarter. Even if their ideas are temporarily inferior to those of competitors, they recognize their deficiencies and change plans before it is too late. Other companies squander intellectual advantages because of infighting, lack of clarity, and other health problems.
Second, healthy companies are far less susceptible to ordinary problems. During difficult times, employees will remain committed to a healthy organization and stay longer, ultimately working to reestablish competitive advantage.
Third, no one but the leader can make the organization healthy. While executives often delegate responsibility for strategy, technology, marketing, or finance, they can't assign responsibility for cultural well-being. Hence, leaders should focus more on making their organizations healthy. And yet strategy, product innovation, and marketing typically receive far more attention.
Why? Because health is hard to measure—even harder to achieve. It feels soft to executives who prefer more quantitative methods of steering their companies. It also entails longer lead time to implementation than does a technology or marketing strategy. And health is often neglected because it involves facing realities of human behavior that even the most committed executive is tempted to avoid. It requires levels of discipline and courage that only a truly extraordinary executive is willing to embrace.
MORE here
Sunday, December 28, 2008
2009 Inspiration Video by Steve Jobs
A very good New Years video from the Businessweek blog on innovation in design. Steve Jobs delivers an inspirational speech about how he made it to where he is today.
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